-- ----------------------------------------------------------
--  driver: postgresql
-- ----------------------------------------------------------
SET standard_conforming_strings TO ON;
-- ----------------------------------------------------------
--  create table acl
-- ----------------------------------------------------------
CREATE TABLE acl (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    description VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    stop_after_match SMALLINT NULL,
    config_match TEXT NULL,
    config_change TEXT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT acl_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table acl_sync
-- ----------------------------------------------------------
CREATE TABLE acl_sync (
    acl_id VARCHAR (200) NOT NULL,
    sync_state VARCHAR (30) NOT NULL,
    create_time timestamp(0) NOT NULL,
    change_time timestamp(0) NOT NULL
);
-- ----------------------------------------------------------
--  create table valid
-- ----------------------------------------------------------
CREATE TABLE valid (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT valid_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table users
-- ----------------------------------------------------------
CREATE TABLE users (
    id serial NOT NULL,
    login VARCHAR (200) NOT NULL,
    pw VARCHAR (64) NOT NULL,
    title VARCHAR (50) NULL,
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT users_login UNIQUE (login)
);
-- ----------------------------------------------------------
--  create table user_preferences
-- ----------------------------------------------------------
CREATE TABLE user_preferences (
    user_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value TEXT NULL
);
CREATE INDEX user_preferences_user_id ON user_preferences (user_id);
-- ----------------------------------------------------------
--  create table groups
-- ----------------------------------------------------------
CREATE TABLE groups (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT groups_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table group_user
-- ----------------------------------------------------------
CREATE TABLE group_user (
    user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX group_user_group_id ON group_user (group_id);
CREATE INDEX group_user_user_id ON group_user (user_id);
-- ----------------------------------------------------------
--  create table group_role
-- ----------------------------------------------------------
CREATE TABLE group_role (
    role_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX group_role_group_id ON group_role (group_id);
CREATE INDEX group_role_role_id ON group_role (role_id);
-- ----------------------------------------------------------
--  create table group_customer_user
-- ----------------------------------------------------------
CREATE TABLE group_customer_user (
    user_id VARCHAR (100) NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX group_customer_user_group_id ON group_customer_user (group_id);
CREATE INDEX group_customer_user_user_id ON group_customer_user (user_id);
-- ----------------------------------------------------------
--  create table roles
-- ----------------------------------------------------------
CREATE TABLE roles (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT roles_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table role_user
-- ----------------------------------------------------------
CREATE TABLE role_user (
    user_id INTEGER NOT NULL,
    role_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX role_user_role_id ON role_user (role_id);
CREATE INDEX role_user_user_id ON role_user (user_id);
-- ----------------------------------------------------------
--  create table personal_queues
-- ----------------------------------------------------------
CREATE TABLE personal_queues (
    user_id INTEGER NOT NULL,
    queue_id INTEGER NOT NULL
);
CREATE INDEX personal_queues_queue_id ON personal_queues (queue_id);
CREATE INDEX personal_queues_user_id ON personal_queues (user_id);
-- ----------------------------------------------------------
--  create table personal_services
-- ----------------------------------------------------------
CREATE TABLE personal_services (
    user_id INTEGER NOT NULL,
    service_id INTEGER NOT NULL
);
CREATE INDEX personal_services_service_id ON personal_services (service_id);
CREATE INDEX personal_services_user_id ON personal_services (user_id);
-- ----------------------------------------------------------
--  create table salutation
-- ----------------------------------------------------------
CREATE TABLE salutation (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    text VARCHAR (3000) NOT NULL,
    content_type VARCHAR (250) NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT salutation_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table signature
-- ----------------------------------------------------------
CREATE TABLE signature (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    text VARCHAR (3000) NOT NULL,
    content_type VARCHAR (250) NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT signature_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table system_address
-- ----------------------------------------------------------
CREATE TABLE system_address (
    id serial NOT NULL,
    value0 VARCHAR (200) NOT NULL,
    value1 VARCHAR (200) NOT NULL,
    value2 VARCHAR (200) NULL,
    value3 VARCHAR (200) NULL,
    queue_id INTEGER NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table system_maintenance
-- ----------------------------------------------------------
CREATE TABLE system_maintenance (
    id serial NOT NULL,
    start_date INTEGER NOT NULL,
    stop_date INTEGER NOT NULL,
    comments VARCHAR (250) NOT NULL,
    login_message VARCHAR (250) NULL,
    show_login_message SMALLINT NULL,
    notify_message VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table follow_up_possible
-- ----------------------------------------------------------
CREATE TABLE follow_up_possible (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT follow_up_possible_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue
-- ----------------------------------------------------------
CREATE TABLE queue (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    group_id INTEGER NOT NULL,
    unlock_timeout INTEGER NULL,
    first_response_time INTEGER NULL,
    first_response_notify SMALLINT NULL,
    update_time INTEGER NULL,
    update_notify SMALLINT NULL,
    solution_time INTEGER NULL,
    solution_notify SMALLINT NULL,
    system_address_id SMALLINT NOT NULL,
    calendar_name VARCHAR (100) NULL,
    default_sign_key VARCHAR (100) NULL,
    salutation_id SMALLINT NOT NULL,
    signature_id SMALLINT NOT NULL,
    follow_up_id SMALLINT NOT NULL,
    follow_up_lock SMALLINT NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT queue_name UNIQUE (name)
);
CREATE INDEX queue_group_id ON queue (group_id);
-- ----------------------------------------------------------
--  create table queue_preferences
-- ----------------------------------------------------------
CREATE TABLE queue_preferences (
    queue_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250) NULL
);
CREATE INDEX queue_preferences_queue_id ON queue_preferences (queue_id);
-- ----------------------------------------------------------
--  create table ticket_priority
-- ----------------------------------------------------------
CREATE TABLE ticket_priority (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_priority_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_type
-- ----------------------------------------------------------
CREATE TABLE ticket_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_lock_type
-- ----------------------------------------------------------
CREATE TABLE ticket_lock_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_lock_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_state
-- ----------------------------------------------------------
CREATE TABLE ticket_state (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    type_id SMALLINT NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_state_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_state_type
-- ----------------------------------------------------------
CREATE TABLE ticket_state_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_state_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket
-- ----------------------------------------------------------
CREATE TABLE ticket (
    id bigserial NOT NULL,
    tn VARCHAR (50) NOT NULL,
    title VARCHAR (255) NULL,
    queue_id INTEGER NOT NULL,
    ticket_lock_id SMALLINT NOT NULL,
    type_id SMALLINT NULL,
    service_id INTEGER NULL,
    sla_id INTEGER NULL,
    user_id INTEGER NOT NULL,
    responsible_user_id INTEGER NOT NULL,
    ticket_priority_id SMALLINT NOT NULL,
    ticket_state_id SMALLINT NOT NULL,
    customer_id VARCHAR (150) NULL,
    customer_user_id VARCHAR (250) NULL,
    timeout INTEGER NOT NULL,
    until_time INTEGER NOT NULL,
    escalation_time INTEGER NOT NULL,
    escalation_update_time INTEGER NOT NULL,
    escalation_response_time INTEGER NOT NULL,
    escalation_solution_time INTEGER NOT NULL,
    archive_flag SMALLINT DEFAULT 0 NOT NULL,
    create_time_unix BIGINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_tn UNIQUE (tn)
);
CREATE INDEX ticket_archive_flag ON ticket (archive_flag);
CREATE INDEX ticket_create_time ON ticket (create_time);
CREATE INDEX ticket_create_time_unix ON ticket (create_time_unix);
CREATE INDEX ticket_customer_id ON ticket (customer_id);
CREATE INDEX ticket_customer_user_id ON ticket (customer_user_id);
CREATE INDEX ticket_escalation_response_time ON ticket (escalation_response_time);
CREATE INDEX ticket_escalation_solution_time ON ticket (escalation_solution_time);
CREATE INDEX ticket_escalation_time ON ticket (escalation_time);
CREATE INDEX ticket_escalation_update_time ON ticket (escalation_update_time);
CREATE INDEX ticket_queue_id ON ticket (queue_id);
CREATE INDEX ticket_queue_view ON ticket (ticket_state_id, ticket_lock_id);
CREATE INDEX ticket_responsible_user_id ON ticket (responsible_user_id);
CREATE INDEX ticket_ticket_lock_id ON ticket (ticket_lock_id);
CREATE INDEX ticket_ticket_priority_id ON ticket (ticket_priority_id);
CREATE INDEX ticket_ticket_state_id ON ticket (ticket_state_id);
CREATE INDEX ticket_timeout ON ticket (timeout);
CREATE INDEX ticket_title ON ticket (title);
CREATE INDEX ticket_type_id ON ticket (type_id);
CREATE INDEX ticket_until_time ON ticket (until_time);
CREATE INDEX ticket_user_id ON ticket (user_id);
-- ----------------------------------------------------------
--  create table ticket_flag
-- ----------------------------------------------------------
CREATE TABLE ticket_flag (
    ticket_id BIGINT NOT NULL,
    ticket_key VARCHAR (50) NOT NULL,
    ticket_value VARCHAR (50) NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    CONSTRAINT ticket_flag_per_user UNIQUE (ticket_id, ticket_key, create_by)
);
CREATE INDEX ticket_flag_ticket_id ON ticket_flag (ticket_id);
CREATE INDEX ticket_flag_ticket_id_create_by ON ticket_flag (ticket_id, create_by);
CREATE INDEX ticket_flag_ticket_id_ticket_key ON ticket_flag (ticket_id, ticket_key);
-- ----------------------------------------------------------
--  create table ticket_history
-- ----------------------------------------------------------
CREATE TABLE ticket_history (
    id bigserial NOT NULL,
    name VARCHAR (200) NOT NULL,
    history_type_id SMALLINT NOT NULL,
    ticket_id BIGINT NOT NULL,
    article_id BIGINT NULL,
    type_id SMALLINT NOT NULL,
    queue_id INTEGER NOT NULL,
    owner_id INTEGER NOT NULL,
    priority_id SMALLINT NOT NULL,
    state_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX ticket_history_create_time ON ticket_history (create_time);
CREATE INDEX ticket_history_history_type_id ON ticket_history (history_type_id);
CREATE INDEX ticket_history_owner_id ON ticket_history (owner_id);
CREATE INDEX ticket_history_priority_id ON ticket_history (priority_id);
CREATE INDEX ticket_history_queue_id ON ticket_history (queue_id);
CREATE INDEX ticket_history_state_id ON ticket_history (state_id);
CREATE INDEX ticket_history_ticket_id ON ticket_history (ticket_id);
CREATE INDEX ticket_history_type_id ON ticket_history (type_id);
-- ----------------------------------------------------------
--  create table ticket_history_type
-- ----------------------------------------------------------
CREATE TABLE ticket_history_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT ticket_history_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_watcher
-- ----------------------------------------------------------
CREATE TABLE ticket_watcher (
    ticket_id BIGINT NOT NULL,
    user_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX ticket_watcher_ticket_id ON ticket_watcher (ticket_id);
CREATE INDEX ticket_watcher_user_id ON ticket_watcher (user_id);
-- ----------------------------------------------------------
--  create table ticket_index
-- ----------------------------------------------------------
CREATE TABLE ticket_index (
    ticket_id BIGINT NOT NULL,
    queue_id INTEGER NOT NULL,
    queue VARCHAR (200) NOT NULL,
    group_id INTEGER NOT NULL,
    s_lock VARCHAR (200) NOT NULL,
    s_state VARCHAR (200) NOT NULL,
    create_time_unix BIGINT NOT NULL
);
CREATE INDEX ticket_index_group_id ON ticket_index (group_id);
CREATE INDEX ticket_index_queue_id ON ticket_index (queue_id);
CREATE INDEX ticket_index_ticket_id ON ticket_index (ticket_id);
-- ----------------------------------------------------------
--  create table ticket_lock_index
-- ----------------------------------------------------------
CREATE TABLE ticket_lock_index (
    ticket_id BIGINT NOT NULL
);
CREATE INDEX ticket_lock_index_ticket_id ON ticket_lock_index (ticket_id);
-- ----------------------------------------------------------
--  create table ticket_loop_protection
-- ----------------------------------------------------------
CREATE TABLE ticket_loop_protection (
    sent_to VARCHAR (250) NOT NULL,
    sent_date VARCHAR (150) NOT NULL
);
CREATE INDEX ticket_loop_protection_sent_date ON ticket_loop_protection (sent_date);
CREATE INDEX ticket_loop_protection_sent_to ON ticket_loop_protection (sent_to);
-- ----------------------------------------------------------
--  create table article_type
-- ----------------------------------------------------------
CREATE TABLE article_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT article_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_sender_type
-- ----------------------------------------------------------
CREATE TABLE article_sender_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT article_sender_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_flag
-- ----------------------------------------------------------
CREATE TABLE article_flag (
    article_id BIGINT NOT NULL,
    article_key VARCHAR (50) NOT NULL,
    article_value VARCHAR (50) NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL
);
CREATE INDEX article_flag_article_id ON article_flag (article_id);
CREATE INDEX article_flag_article_id_create_by ON article_flag (article_id, create_by);
-- ----------------------------------------------------------
--  create table article
-- ----------------------------------------------------------
CREATE TABLE article (
    id bigserial NOT NULL,
    ticket_id BIGINT NOT NULL,
    article_type_id SMALLINT NOT NULL,
    article_sender_type_id SMALLINT NOT NULL,
    a_from VARCHAR (3800) NULL,
    a_reply_to VARCHAR (500) NULL,
    a_to VARCHAR (3800) NULL,
    a_cc VARCHAR (3800) NULL,
    a_subject VARCHAR (3800) NULL,
    a_message_id VARCHAR (3800) NULL,
    a_message_id_md5 VARCHAR (32) NULL,
    a_in_reply_to VARCHAR (3800) NULL,
    a_references VARCHAR (3800) NULL,
    a_content_type VARCHAR (250) NULL,
    a_body VARCHAR NOT NULL,
    incoming_time INTEGER NOT NULL,
    content_path VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_article_sender_type_id ON article (article_sender_type_id);
CREATE INDEX article_article_type_id ON article (article_type_id);
CREATE INDEX article_message_id_md5 ON article (a_message_id_md5);
CREATE INDEX article_ticket_id ON article (ticket_id);
-- ----------------------------------------------------------
--  create table article_search
-- ----------------------------------------------------------
CREATE TABLE article_search (
    id BIGINT NOT NULL,
    ticket_id BIGINT NOT NULL,
    article_type_id SMALLINT NOT NULL,
    article_sender_type_id SMALLINT NOT NULL,
    a_from VARCHAR (3800) NULL,
    a_to VARCHAR (3800) NULL,
    a_cc VARCHAR (3800) NULL,
    a_subject VARCHAR (3800) NULL,
    a_body VARCHAR NOT NULL,
    incoming_time INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_search_article_sender_type_id ON article_search (article_sender_type_id);
CREATE INDEX article_search_article_type_id ON article_search (article_type_id);
CREATE INDEX article_search_ticket_id ON article_search (ticket_id);
-- ----------------------------------------------------------
--  create table article_plain
-- ----------------------------------------------------------
CREATE TABLE article_plain (
    id bigserial NOT NULL,
    article_id BIGINT NOT NULL,
    body TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_plain_article_id ON article_plain (article_id);
-- ----------------------------------------------------------
--  create table article_attachment
-- ----------------------------------------------------------
CREATE TABLE article_attachment (
    id bigserial NOT NULL,
    article_id BIGINT NOT NULL,
    filename VARCHAR (250) NULL,
    content_size VARCHAR (30) NULL,
    content_type VARCHAR (450) NULL,
    content_id VARCHAR (250) NULL,
    content_alternative VARCHAR (50) NULL,
    disposition VARCHAR (15) NULL,
    content TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_attachment_article_id ON article_attachment (article_id);
-- ----------------------------------------------------------
--  create table time_accounting
-- ----------------------------------------------------------
CREATE TABLE time_accounting (
    id bigserial NOT NULL,
    ticket_id BIGINT NOT NULL,
    article_id BIGINT NULL,
    time_unit DECIMAL (10,2) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX time_accounting_ticket_id ON time_accounting (ticket_id);
-- ----------------------------------------------------------
--  create table standard_template
-- ----------------------------------------------------------
CREATE TABLE standard_template (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    text VARCHAR NULL,
    content_type VARCHAR (250) NULL,
    template_type VARCHAR (100) DEFAULT 'Answer' NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT standard_template_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue_standard_template
-- ----------------------------------------------------------
CREATE TABLE queue_standard_template (
    queue_id INTEGER NOT NULL,
    standard_template_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table standard_attachment
-- ----------------------------------------------------------
CREATE TABLE standard_attachment (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    content_type VARCHAR (250) NOT NULL,
    content TEXT NOT NULL,
    filename VARCHAR (250) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT standard_attachment_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table standard_template_attachment
-- ----------------------------------------------------------
CREATE TABLE standard_template_attachment (
    id serial NOT NULL,
    standard_attachment_id INTEGER NOT NULL,
    standard_template_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table auto_response_type
-- ----------------------------------------------------------
CREATE TABLE auto_response_type (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT auto_response_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table auto_response
-- ----------------------------------------------------------
CREATE TABLE auto_response (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    text0 VARCHAR (6000) NULL,
    text1 VARCHAR (6000) NULL,
    type_id SMALLINT NOT NULL,
    system_address_id SMALLINT NOT NULL,
    content_type VARCHAR (250) NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT auto_response_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue_auto_response
-- ----------------------------------------------------------
CREATE TABLE queue_auto_response (
    id serial NOT NULL,
    queue_id INTEGER NOT NULL,
    auto_response_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table service
-- ----------------------------------------------------------
CREATE TABLE service (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    valid_id SMALLINT NOT NULL,
    comments VARCHAR (250) NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT service_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table service_preferences
-- ----------------------------------------------------------
CREATE TABLE service_preferences (
    service_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250) NULL
);
CREATE INDEX service_preferences_service_id ON service_preferences (service_id);
-- ----------------------------------------------------------
--  create table service_customer_user
-- ----------------------------------------------------------
CREATE TABLE service_customer_user (
    customer_user_login VARCHAR (200) NOT NULL,
    service_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL
);
CREATE INDEX service_customer_user_customer_user_login ON service_customer_user (customer_user_login);
CREATE INDEX service_customer_user_service_id ON service_customer_user (service_id);
-- ----------------------------------------------------------
--  create table sla
-- ----------------------------------------------------------
CREATE TABLE sla (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    calendar_name VARCHAR (100) NULL,
    first_response_time INTEGER NOT NULL,
    first_response_notify SMALLINT NULL,
    update_time INTEGER NOT NULL,
    update_notify SMALLINT NULL,
    solution_time INTEGER NOT NULL,
    solution_notify SMALLINT NULL,
    valid_id SMALLINT NOT NULL,
    comments VARCHAR (250) NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT sla_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table sla_preferences
-- ----------------------------------------------------------
CREATE TABLE sla_preferences (
    sla_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250) NULL
);
CREATE INDEX sla_preferences_sla_id ON sla_preferences (sla_id);
-- ----------------------------------------------------------
--  create table service_sla
-- ----------------------------------------------------------
CREATE TABLE service_sla (
    service_id INTEGER NOT NULL,
    sla_id INTEGER NOT NULL,
    CONSTRAINT service_sla_service_sla UNIQUE (service_id, sla_id)
);
-- ----------------------------------------------------------
--  create table sessions
-- ----------------------------------------------------------
CREATE TABLE sessions (
    id bigserial NOT NULL,
    session_id VARCHAR (100) NOT NULL,
    data_key VARCHAR (100) NOT NULL,
    data_value VARCHAR NULL,
    serialized SMALLINT NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX sessions_data_key ON sessions (data_key);
CREATE INDEX sessions_session_id_data_key ON sessions (session_id, data_key);
-- ----------------------------------------------------------
--  create table customer_user
-- ----------------------------------------------------------
CREATE TABLE customer_user (
    id serial NOT NULL,
    login VARCHAR (200) NOT NULL,
    email VARCHAR (150) NOT NULL,
    customer_id VARCHAR (150) NOT NULL,
    pw VARCHAR (64) NULL,
    title VARCHAR (50) NULL,
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    phone VARCHAR (150) NULL,
    fax VARCHAR (150) NULL,
    mobile VARCHAR (150) NULL,
    street VARCHAR (150) NULL,
    zip VARCHAR (200) NULL,
    city VARCHAR (200) NULL,
    country VARCHAR (200) NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT customer_user_login UNIQUE (login)
);
-- ----------------------------------------------------------
--  create table customer_preferences
-- ----------------------------------------------------------
CREATE TABLE customer_preferences (
    user_id VARCHAR (250) NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250) NULL
);
CREATE INDEX customer_preferences_user_id ON customer_preferences (user_id);
-- ----------------------------------------------------------
--  create table customer_company
-- ----------------------------------------------------------
CREATE TABLE customer_company (
    customer_id VARCHAR (150) NOT NULL,
    name VARCHAR (200) NOT NULL,
    street VARCHAR (200) NULL,
    zip VARCHAR (200) NULL,
    city VARCHAR (200) NULL,
    country VARCHAR (200) NULL,
    url VARCHAR (200) NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(customer_id),
    CONSTRAINT customer_company_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table mail_account
-- ----------------------------------------------------------
CREATE TABLE mail_account (
    id serial NOT NULL,
    login VARCHAR (200) NOT NULL,
    pw VARCHAR (200) NOT NULL,
    host VARCHAR (200) NOT NULL,
    account_type VARCHAR (20) NOT NULL,
    queue_id INTEGER NOT NULL,
    trusted SMALLINT NOT NULL,
    imap_folder VARCHAR (250) NULL,
    comments VARCHAR (250) NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table postmaster_filter
-- ----------------------------------------------------------
CREATE TABLE postmaster_filter (
    f_name VARCHAR (200) NOT NULL,
    f_stop SMALLINT NULL,
    f_type VARCHAR (20) NOT NULL,
    f_key VARCHAR (200) NOT NULL,
    f_value VARCHAR (200) NOT NULL,
    f_not SMALLINT NULL
);
CREATE INDEX postmaster_filter_f_name ON postmaster_filter (f_name);
-- ----------------------------------------------------------
--  create table generic_agent_jobs
-- ----------------------------------------------------------
CREATE TABLE generic_agent_jobs (
    job_name VARCHAR (200) NOT NULL,
    job_key VARCHAR (200) NOT NULL,
    job_value VARCHAR (200) NULL
);
CREATE INDEX generic_agent_jobs_job_name ON generic_agent_jobs (job_name);
-- ----------------------------------------------------------
--  create table search_profile
-- ----------------------------------------------------------
CREATE TABLE search_profile (
    login VARCHAR (200) NOT NULL,
    profile_name VARCHAR (200) NOT NULL,
    profile_type VARCHAR (30) NOT NULL,
    profile_key VARCHAR (200) NOT NULL,
    profile_value VARCHAR (200) NULL
);
CREATE INDEX search_profile_login ON search_profile (login);
CREATE INDEX search_profile_profile_name ON search_profile (profile_name);
-- ----------------------------------------------------------
--  create table process_id
-- ----------------------------------------------------------
CREATE TABLE process_id (
    process_name VARCHAR (200) NOT NULL,
    process_id VARCHAR (200) NOT NULL,
    process_host VARCHAR (200) NOT NULL,
    process_create INTEGER NOT NULL,
    process_change INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table web_upload_cache
-- ----------------------------------------------------------
CREATE TABLE web_upload_cache (
    form_id VARCHAR (250) NULL,
    filename VARCHAR (250) NULL,
    content_id VARCHAR (250) NULL,
    content_size VARCHAR (30) NULL,
    content_type VARCHAR (250) NULL,
    disposition VARCHAR (15) NULL,
    content TEXT NOT NULL,
    create_time_unix BIGINT NOT NULL
);
-- ----------------------------------------------------------
--  create table notification_event
-- ----------------------------------------------------------
CREATE TABLE notification_event (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    valid_id SMALLINT NOT NULL,
    comments VARCHAR (250) NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT notification_event_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table notification_event_message
-- ----------------------------------------------------------
CREATE TABLE notification_event_message (
    id serial NOT NULL,
    notification_id INTEGER NOT NULL,
    subject VARCHAR (200) NOT NULL,
    text VARCHAR (4000) NOT NULL,
    content_type VARCHAR (250) NOT NULL,
    language VARCHAR (60) NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT notification_event_message_notification_id_language UNIQUE (notification_id, language)
);
CREATE INDEX notification_event_message_language ON notification_event_message (language);
CREATE INDEX notification_event_message_notification_id ON notification_event_message (notification_id);
-- ----------------------------------------------------------
--  create table notification_event_item
-- ----------------------------------------------------------
CREATE TABLE notification_event_item (
    notification_id INTEGER NOT NULL,
    event_key VARCHAR (200) NOT NULL,
    event_value VARCHAR (200) NOT NULL
);
CREATE INDEX notification_event_item_event_key ON notification_event_item (event_key);
CREATE INDEX notification_event_item_event_value ON notification_event_item (event_value);
CREATE INDEX notification_event_item_notification_id ON notification_event_item (notification_id);
-- ----------------------------------------------------------
--  create table link_type
-- ----------------------------------------------------------
CREATE TABLE link_type (
    id serial NOT NULL,
    name VARCHAR (50) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT link_type_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table link_state
-- ----------------------------------------------------------
CREATE TABLE link_state (
    id serial NOT NULL,
    name VARCHAR (50) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT link_state_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table link_object
-- ----------------------------------------------------------
CREATE TABLE link_object (
    id serial NOT NULL,
    name VARCHAR (100) NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT link_object_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table link_relation
-- ----------------------------------------------------------
CREATE TABLE link_relation (
    source_object_id SMALLINT NOT NULL,
    source_key VARCHAR (50) NOT NULL,
    target_object_id SMALLINT NOT NULL,
    target_key VARCHAR (50) NOT NULL,
    type_id SMALLINT NOT NULL,
    state_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    CONSTRAINT link_relation_view UNIQUE (source_object_id, source_key, target_object_id, target_key, type_id)
);
CREATE INDEX link_relation_list_source ON link_relation (source_object_id, source_key, state_id);
CREATE INDEX link_relation_list_target ON link_relation (target_object_id, target_key, state_id);
-- ----------------------------------------------------------
--  create table system_data
-- ----------------------------------------------------------
CREATE TABLE system_data (
    data_key VARCHAR (160) NOT NULL,
    data_value TEXT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(data_key)
);
-- ----------------------------------------------------------
--  create table xml_storage
-- ----------------------------------------------------------
CREATE TABLE xml_storage (
    xml_type VARCHAR (200) NOT NULL,
    xml_key VARCHAR (250) NOT NULL,
    xml_content_key VARCHAR (250) NOT NULL,
    xml_content_value VARCHAR NULL
);
CREATE INDEX xml_storage_key_type ON xml_storage (xml_key, xml_type);
CREATE INDEX xml_storage_xml_content_key ON xml_storage (xml_content_key);
-- ----------------------------------------------------------
--  create table virtual_fs
-- ----------------------------------------------------------
CREATE TABLE virtual_fs (
    id bigserial NOT NULL,
    filename VARCHAR (350) NOT NULL,
    backend VARCHAR (60) NOT NULL,
    backend_key VARCHAR (160) NOT NULL,
    create_time timestamp(0) NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX virtual_fs_backend ON virtual_fs (backend);
CREATE INDEX virtual_fs_filename ON virtual_fs (filename);
-- ----------------------------------------------------------
--  create table virtual_fs_preferences
-- ----------------------------------------------------------
CREATE TABLE virtual_fs_preferences (
    virtual_fs_id BIGINT NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (350) NULL
);
CREATE INDEX virtual_fs_preferences_key_value ON virtual_fs_preferences (preferences_key, preferences_value);
CREATE INDEX virtual_fs_preferences_virtual_fs_id ON virtual_fs_preferences (virtual_fs_id);
-- ----------------------------------------------------------
--  create table virtual_fs_db
-- ----------------------------------------------------------
CREATE TABLE virtual_fs_db (
    id bigserial NOT NULL,
    filename VARCHAR (350) NOT NULL,
    content TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX virtual_fs_db_filename ON virtual_fs_db (filename);
-- ----------------------------------------------------------
--  create table package_repository
-- ----------------------------------------------------------
CREATE TABLE package_repository (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    version VARCHAR (250) NOT NULL,
    vendor VARCHAR (250) NOT NULL,
    install_status VARCHAR (250) NOT NULL,
    filename VARCHAR (250) NULL,
    content_type VARCHAR (250) NULL,
    content TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table gi_webservice_config
-- ----------------------------------------------------------
CREATE TABLE gi_webservice_config (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    config TEXT NOT NULL,
    config_md5 VARCHAR (32) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT gi_webservice_config_config_md5 UNIQUE (config_md5),
    CONSTRAINT gi_webservice_config_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table gi_webservice_config_history
-- ----------------------------------------------------------
CREATE TABLE gi_webservice_config_history (
    id bigserial NOT NULL,
    config_id INTEGER NOT NULL,
    config TEXT NOT NULL,
    config_md5 VARCHAR (32) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT gi_webservice_config_history_config_md5 UNIQUE (config_md5)
);
-- ----------------------------------------------------------
--  create table gi_debugger_entry
-- ----------------------------------------------------------
CREATE TABLE gi_debugger_entry (
    id bigserial NOT NULL,
    communication_id VARCHAR (32) NOT NULL,
    communication_type VARCHAR (50) NOT NULL,
    remote_ip VARCHAR (50) NULL,
    webservice_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT gi_debugger_entry_communication_id UNIQUE (communication_id)
);
CREATE INDEX gi_debugger_entry_create_time ON gi_debugger_entry (create_time);
-- ----------------------------------------------------------
--  create table gi_debugger_entry_content
-- ----------------------------------------------------------
CREATE TABLE gi_debugger_entry_content (
    id bigserial NOT NULL,
    gi_debugger_entry_id BIGINT NOT NULL,
    debug_level VARCHAR (50) NOT NULL,
    subject VARCHAR (255) NOT NULL,
    content TEXT NULL,
    create_time timestamp(0) NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX gi_debugger_entry_content_create_time ON gi_debugger_entry_content (create_time);
CREATE INDEX gi_debugger_entry_content_debug_level ON gi_debugger_entry_content (debug_level);
-- ----------------------------------------------------------
--  create table gi_object_lock_state
-- ----------------------------------------------------------
CREATE TABLE gi_object_lock_state (
    webservice_id INTEGER NOT NULL,
    object_type VARCHAR (30) NOT NULL,
    object_id BIGINT NOT NULL,
    lock_state VARCHAR (30) NOT NULL,
    lock_state_counter INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    change_time timestamp(0) NOT NULL,
    CONSTRAINT gi_object_lock_state_list UNIQUE (webservice_id, object_type, object_id)
);
CREATE INDEX object_lock_state_list_state ON gi_object_lock_state (webservice_id, object_type, object_id, lock_state);
-- ----------------------------------------------------------
--  create table smime_signer_cert_relations
-- ----------------------------------------------------------
CREATE TABLE smime_signer_cert_relations (
    id serial NOT NULL,
    cert_hash VARCHAR (8) NOT NULL,
    cert_fingerprint VARCHAR (59) NOT NULL,
    ca_hash VARCHAR (8) NOT NULL,
    ca_fingerprint VARCHAR (59) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table dynamic_field_value
-- ----------------------------------------------------------
CREATE TABLE dynamic_field_value (
    id serial NOT NULL,
    field_id INTEGER NOT NULL,
    object_id BIGINT NOT NULL,
    value_text VARCHAR (3800) NULL,
    value_date timestamp(0) NULL,
    value_int BIGINT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX dynamic_field_value_field_values ON dynamic_field_value (object_id, field_id);
CREATE INDEX dynamic_field_value_search_date ON dynamic_field_value (field_id, value_date);
CREATE INDEX dynamic_field_value_search_int ON dynamic_field_value (field_id, value_int);
-- ----------------------------------------------------------
--  create table dynamic_field
-- ----------------------------------------------------------
CREATE TABLE dynamic_field (
    id serial NOT NULL,
    internal_field SMALLINT DEFAULT 0 NOT NULL,
    name VARCHAR (200) NOT NULL,
    label VARCHAR (200) NOT NULL,
    field_order INTEGER NOT NULL,
    field_type VARCHAR (200) NOT NULL,
    object_type VARCHAR (200) NOT NULL,
    config TEXT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT dynamic_field_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table pm_process
-- ----------------------------------------------------------
CREATE TABLE pm_process (
    id serial NOT NULL,
    entity_id VARCHAR (50) NOT NULL,
    name VARCHAR (200) NOT NULL,
    state_entity_id VARCHAR (50) NOT NULL,
    layout TEXT NOT NULL,
    config TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT pm_process_entity_id UNIQUE (entity_id)
);
-- ----------------------------------------------------------
--  create table pm_activity
-- ----------------------------------------------------------
CREATE TABLE pm_activity (
    id serial NOT NULL,
    entity_id VARCHAR (50) NOT NULL,
    name VARCHAR (200) NOT NULL,
    config TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT pm_activity_entity_id UNIQUE (entity_id)
);
-- ----------------------------------------------------------
--  create table pm_activity_dialog
-- ----------------------------------------------------------
CREATE TABLE pm_activity_dialog (
    id serial NOT NULL,
    entity_id VARCHAR (50) NOT NULL,
    name VARCHAR (200) NOT NULL,
    config TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT pm_activity_dialog_entity_id UNIQUE (entity_id)
);
-- ----------------------------------------------------------
--  create table pm_transition
-- ----------------------------------------------------------
CREATE TABLE pm_transition (
    id serial NOT NULL,
    entity_id VARCHAR (50) NOT NULL,
    name VARCHAR (200) NOT NULL,
    config TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT pm_transition_entity_id UNIQUE (entity_id)
);
-- ----------------------------------------------------------
--  create table pm_transition_action
-- ----------------------------------------------------------
CREATE TABLE pm_transition_action (
    id serial NOT NULL,
    entity_id VARCHAR (50) NOT NULL,
    name VARCHAR (200) NOT NULL,
    config TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT pm_transition_action_entity_id UNIQUE (entity_id)
);
-- ----------------------------------------------------------
--  create table pm_entity_sync
-- ----------------------------------------------------------
CREATE TABLE pm_entity_sync (
    entity_type VARCHAR (30) NOT NULL,
    entity_id VARCHAR (50) NOT NULL,
    sync_state VARCHAR (30) NOT NULL,
    create_time timestamp(0) NOT NULL,
    change_time timestamp(0) NOT NULL,
    CONSTRAINT pm_entity_sync_list UNIQUE (entity_type, entity_id)
);
-- ----------------------------------------------------------
--  create table scheduler_task
-- ----------------------------------------------------------
CREATE TABLE scheduler_task (
    id bigserial NOT NULL,
    ident BIGINT NOT NULL,
    name VARCHAR (150) NULL,
    task_type VARCHAR (150) NOT NULL,
    task_data TEXT NOT NULL,
    attempts SMALLINT NOT NULL,
    lock_key BIGINT NOT NULL,
    lock_time timestamp(0) NULL,
    lock_update_time timestamp(0) NULL,
    create_time timestamp(0) NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT scheduler_task_ident UNIQUE (ident)
);
CREATE INDEX scheduler_task_ident_id ON scheduler_task (ident, id);
CREATE INDEX scheduler_task_lock_key_id ON scheduler_task (lock_key, id);
-- ----------------------------------------------------------
--  create table scheduler_future_task
-- ----------------------------------------------------------
CREATE TABLE scheduler_future_task (
    id bigserial NOT NULL,
    ident BIGINT NOT NULL,
    execution_time timestamp(0) NOT NULL,
    name VARCHAR (150) NULL,
    task_type VARCHAR (150) NOT NULL,
    task_data TEXT NOT NULL,
    attempts SMALLINT NOT NULL,
    lock_key BIGINT NOT NULL,
    lock_time timestamp(0) NULL,
    create_time timestamp(0) NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT scheduler_future_task_ident UNIQUE (ident)
);
CREATE INDEX scheduler_future_task_ident_id ON scheduler_future_task (ident, id);
CREATE INDEX scheduler_future_task_lock_key_id ON scheduler_future_task (lock_key, id);
-- ----------------------------------------------------------
--  create table scheduler_recurrent_task
-- ----------------------------------------------------------
CREATE TABLE scheduler_recurrent_task (
    id bigserial NOT NULL,
    name VARCHAR (150) NOT NULL,
    task_type VARCHAR (150) NOT NULL,
    last_execution_time timestamp(0) NOT NULL,
    last_worker_task_id BIGINT NULL,
    last_worker_status SMALLINT NULL,
    last_worker_running_time INTEGER NULL,
    lock_key BIGINT NOT NULL,
    lock_time timestamp(0) NULL,
    create_time timestamp(0) NOT NULL,
    change_time timestamp(0) NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT scheduler_recurrent_task_name_task_type UNIQUE (name, task_type)
);
CREATE INDEX scheduler_recurrent_task_lock_key_id ON scheduler_recurrent_task (lock_key, id);
CREATE INDEX scheduler_recurrent_task_task_type_name ON scheduler_recurrent_task (task_type, name);
-- ----------------------------------------------------------
--  create table cloud_service_config
-- ----------------------------------------------------------
CREATE TABLE cloud_service_config (
    id serial NOT NULL,
    name VARCHAR (200) NOT NULL,
    config TEXT NOT NULL,
    config_md5 VARCHAR (32) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    CONSTRAINT cloud_service_config_config_md5 UNIQUE (config_md5),
    CONSTRAINT cloud_service_config_name UNIQUE (name)
);
-- ----------------------------------------------------------
--  driver: postgresql
-- ----------------------------------------------------------
SET standard_conforming_strings TO ON;
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('valid', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid-temporarily', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table users
-- ----------------------------------------------------------
INSERT INTO users (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Admin', 'OTRS', 'root@localhost', 'roK20XGbWEsSM', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('users', 'Group for default access.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('admin', 'Group of all administrators.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('stats', 'Group for statistics access.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 3, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_type
-- ----------------------------------------------------------
INSERT INTO link_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Normal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_type
-- ----------------------------------------------------------
INSERT INTO link_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ParentChild', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_state
-- ----------------------------------------------------------
INSERT INTO link_state (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Valid', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_state
-- ----------------------------------------------------------
INSERT INTO link_state (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Temporary', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'All new state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'All open state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('closed', 'All closed state types (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'All ''pending reminder'' state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto', 'All ''pending auto *'' state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'All ''removed'' state types (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'State type for merged tickets (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'New ticket created by customer.', 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('closed successful', 'Ticket is closed successful.', 3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('closed unsuccessful', 'Ticket is closed unsuccessful.', 3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'Open tickets.', 2, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'Customer removed ticket.', 6, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'Ticket is pending for agent reminder.', 4, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto close+', 'Ticket is pending for automatic close.', 5, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto close-', 'Ticket is pending for automatic close.', 5, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'State for merged tickets.', 7, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table salutation
-- ----------------------------------------------------------
INSERT INTO salutation (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.

', 'text/plain; charset=utf-8', 'Standard Salutation.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table signature
-- ----------------------------------------------------------
INSERT INTO signature (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your Ticket-Team

 <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--', 'text/plain; charset=utf-8', 'Standard Signature.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table system_address
-- ----------------------------------------------------------
INSERT INTO system_address (value0, value1, comments, valid_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('otrs@localhost', 'OTRS System', 'Standard Address.', 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('possible', 'Follow-ups for closed tickets are possible. Ticket will be reopened.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('reject', 'Follow-ups for closed tickets are not possible. No new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new ticket', 'Follow-ups for closed tickets are not possible. A new ticket will be created..', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Postmaster', 1, 1, 1, 1, 1, 0, 0, 'Postmaster queue.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Raw', 1, 1, 1, 1, 1, 0, 0, 'All default incoming tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Junk', 1, 1, 1, 1, 1, 0, 0, 'All junk tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, 1, 1, 1, 0, 0, 'All misc tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_template
-- ----------------------------------------------------------
INSERT INTO standard_template (name, text, content_type, template_type, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('empty answer', '', 'text/plain; charset=utf-8', 'Answer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_template
-- ----------------------------------------------------------
INSERT INTO standard_template (name, text, content_type, template_type, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('test answer', 'Some test answer to show how a standard template can be used.', 'text/plain; charset=utf-8', 'Answer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply', 'Automatic reply which will be sent out after a new ticket has been created.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reject', 'Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto follow up', 'Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply/new ticket', 'Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto remove', 'Auto remove will be sent out after a customer removed the request.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'default reply (after new ticket has been created)', 'This is a demo text which is send to every inquiry.
It could contain something like:

Thanks for your email. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your email will be answered by a human ASAP

Have fun with OTRS! :-)

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 'default reject (after follow-up and rejected of a closed ticket)', 'Your previous ticket is closed.

-- Your follow-up has been rejected. --

Please create a new ticket.

Your OTRS Team
', 'Your email has been rejected! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 'default follow-up (after a ticket follow-up has been added)', 'Thanks for your follow-up email

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your email will be answered by a human ASAP.

Have fun with OTRS!

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 'default reject/new ticket created (after closed follow-up with new ticket creation)', 'Your previous ticket is closed.

-- A new ticket has been created for you. --

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your email will be answered by a human ASAP.

Have fun with OTRS!

Your OTRS Team
', 'New ticket has been created! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_type
-- ----------------------------------------------------------
INSERT INTO ticket_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unclassified', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('1 very low', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('2 low', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('3 normal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('4 high', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('5 very high', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('unlock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('tmp_lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('NewTicket', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('FollowUp', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoReject', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoReply', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoFollowUp', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Forward', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Bounce', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAnswer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAgentNotification', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendCustomerNotification', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EmailAgent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EmailCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PhoneCallAgent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PhoneCallCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('AddNote', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Move', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unlock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Remove', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TimeAccounting', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('CustomerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PriorityUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('OwnerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('LoopProtection', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SetPendingTime', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('StateUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketDynamicFieldUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('WebRequestCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketLinkAdd', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketLinkDelete', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SystemRequest', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Merged', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ResponsibleUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Subscribe', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unsubscribe', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TypeUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ServiceUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SLAUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ArchiveFlagUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationSolutionTimeStop', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationResponseTimeStart', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationUpdateTimeStart', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationSolutionTimeStart', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationResponseTimeNotifyBefore', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationUpdateTimeNotifyBefore', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationSolutionTimeNotifyBefore', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationResponseTimeStop', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationUpdateTimeStop', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TitleUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-external', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-internal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-notification-ext', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-notification-int', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('phone', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('fax', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('sms', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('webrequest', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-internal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-external', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-report', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('agent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('customer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket
-- ----------------------------------------------------------
INSERT INTO ticket (tn, queue_id, ticket_lock_id, user_id, responsible_user_id, ticket_priority_id, ticket_state_id, title, create_time_unix, timeout, until_time, escalation_time, escalation_response_time, escalation_update_time, escalation_solution_time, create_by, create_time, change_by, change_time)
    VALUES
    ('2015071510123456', 2, 1, 1, 1, 3, 1, 'Welcome to OTRS!', 1436949030, 0, 0, 0, 0, 0, 0, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article
-- ----------------------------------------------------------
INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_body, a_message_id, incoming_time, content_path, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 3, 'OTRS Feedback <marketing@otrs.com>', 'Your OTRS System <otrs@localhost>', 'Welcome to OTRS!', 'Welcome to OTRS!

Thank you for installing OTRS, the world’s most popular service management software available in 34 languages and used by 150,000 users worldwide.

You can find updates and patches for OTRS Free at
https://www.otrs.com/download-open-source-help-desk-software-otrs-free/.

Please be aware that we do not offer official vendor support for OTRS Free. In case of questions, please use our:

- online documentation available at http://otrs.github.io/doc/
- mailing lists available at http://lists.otrs.org/
- webinars at https://www.otrs.com/category/webinar/

To meet higher business requirements, we recommend to use the OTRS Business Solution™, that offers

- exclusive business features like chat, integration of data from external databases etc.
- included professional updates & services
- implementation and configuration by our experts

Find more information about it at https://www.otrs.com/solutions/.

Best regards and ((enjoy)) OTRS,

Your OTRS Group
', '<007@localhost>', 1436949030, '2015/07/15', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_plain
-- ----------------------------------------------------------
INSERT INTO article_plain (article_id, body, create_by, create_time, change_by, change_time)
    VALUES
    (1, 'From: OTRS Feedback <marketing@otrs.com>
To: Your OTRS System <otrs@localhost>
Subject: Welcome to OTRS!
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

Welcome to OTRS!

Thank you for installing OTRS, the world’s most popular service management software available in 34 languages and used by 150,000 users worldwide.

You can find updates and patches for OTRS Free at
https://www.otrs.com/download-open-source-help-desk-software-otrs-free/.

Please be aware that we do not offer official vendor support for OTRS Free. In case of questions, please use our:

- online documentation available at http://otrs.github.io/doc/
- mailing lists available at http://lists.otrs.org/
- webinars at https://www.otrs.com/category/webinar/

To meet higher business requirements, we recommend to use the OTRS Business Solution™, that offers

- exclusive business features like chat, integration of data from external databases etc.
- included professional updates & services
- implementation and configuration by our experts

Find more information about it at https://www.otrs.com/solutions/.

Best regards and ((enjoy)) OTRS,

Your OTRS Group
', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history
-- ----------------------------------------------------------
INSERT INTO ticket_history (name, history_type_id, ticket_id, type_id, article_id, priority_id, owner_id, state_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('New Ticket [2015071510123456] created.', 1, 1, 1, 1, 3, 1, 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket create notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'VisibleForAgentTooltip', 'You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Events', 'NotificationNewTicket');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Recipients', 'AgentMyServices');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'AgentEnabledByDefault', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket follow-up notification (unlocked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'VisibleForAgentTooltip', 'You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Events', 'NotificationFollowUp');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentWatcher');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentMyServices');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'LockID', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'AgentEnabledByDefault', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket follow-up notification (locked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'VisibleForAgentTooltip', 'You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Events', 'NotificationFollowUp');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Recipients', 'AgentWatcher');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'LockID', '2');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'LockID', '3');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'AgentEnabledByDefault', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket lock timeout notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'VisibleForAgentTooltip', 'You will receive a notification as soon as a ticket owned by you is automatically unlocked.');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'Events', 'NotificationLockTimeout');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'AgentEnabledByDefault', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket owner update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'Events', 'NotificationOwnerUpdate');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket responsible update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'Events', 'NotificationResponsibleUpdate');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket new note notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Events', 'NotificationAddNote');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Recipients', 'AgentWatcher');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket queue update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'VisibleForAgentTooltip', 'You will receive a notification if a ticket is moved into one of your "My Queues".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'Events', 'NotificationMove');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'AgentEnabledByDefault', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket pending reminder notification (locked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Events', 'NotificationPendingReminder');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'LockID', '2');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'LockID', '3');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket pending reminder notification (unlocked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Events', 'NotificationPendingReminder');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'LockID', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket escalation notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Events', 'NotificationEscalation');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Recipients', 'AgentWritePermissions');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket escalation warning notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Events', 'NotificationEscalationNotifyBefore');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Recipients', 'AgentWritePermissions');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket service update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'VisibleForAgentTooltip', 'You will receive a notification if a ticket''s service is changed to one of your "My Services".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'Events', 'NotificationServiceUpdate');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'Recipients', 'AgentMyServices');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'SendOnOutOfOffice', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'AgentEnabledByDefault', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'en', 'Ticket Created: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been created in queue <OTRS_TICKET_Queue>.

<OTRS_CUSTOMER_REALNAME> wrote:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'en', 'Unlocked Ticket Follow-Up: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the unlocked ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] received a follow-up.

<OTRS_CUSTOMER_REALNAME> wrote:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'en', 'Locked Ticket Follow-Up: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the locked ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] received a follow-up.

<OTRS_CUSTOMER_REALNAME> wrote:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'en', 'Ticket Lock Timeout: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has reached its lock timeout period and is now unlocked.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'en', 'Ticket Owner Update to <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the owner of ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been updated to <OTRS_TICKET_OWNER_UserFullname> by <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'en', 'Ticket Responsible Update to <OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the responsible agent of ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been updated to <OTRS_TICKET_RESPONSIBLE_UserFullname> by <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'en', 'Ticket Note: <OTRS_AGENT_SUBJECT[24]>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

<OTRS_CURRENT_UserFullname> wrote:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'en', 'Ticket Queue Update to <OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been updated to queue <OTRS_TICKET_Queue>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'en', 'Locked Ticket Pending Reminder Time Reached: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the pending reminder time of the locked ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been reached.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'en', 'Unlocked Ticket Pending Reminder Time Reached: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the pending reminder time of the unlocked ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been reached.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'en', 'Ticket Escalation! <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] is escalated!

Escalated at: <OTRS_TICKET_EscalationDestinationDate>
Escalated since: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'en', 'Ticket Escalation Warning! <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] will escalate!

Escalation at: <OTRS_TICKET_EscalationDestinationDate>
Escalation in: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'en', 'Ticket Service Update to <OTRS_TICKET_Service>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the service of ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] has been updated to <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'de', 'Ticket erstellt: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde in der Queue <OTRS_TICKET_Queue> erstellt.

<OTRS_CUSTOMER_REALNAME> schrieb:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'de', 'Nachfrage zum freigegebenen Ticket: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

zum freigegebenen Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] gibt es eine Nachfrage.

<OTRS_CUSTOMER_REALNAME> schrieb:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'de', 'Nachfrage zum gesperrten Ticket: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

zum gesperrten Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] gibt es eine Nachfrage.

<OTRS_CUSTOMER_REALNAME> schrieb:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'de', 'Ticketsperre aufgehoben: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

die Sperrzeit des Tickets [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] ist abgelaufen. Es ist jetzt freigegeben.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'de', 'Änderung des Ticket-Besitzers auf <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

der Besitzer des Tickets [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde von <OTRS_CURRENT_UserFullname> geändert auf <OTRS_TICKET_OWNER_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'de', 'Änderung des Ticket-Verantwortlichen auf <OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

der Verantwortliche für das Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde von <OTRS_CURRENT_UserFullname> geändert auf <OTRS_TICKET_RESPONSIBLE_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'de', 'Ticket-Notiz: <OTRS_AGENT_SUBJECT[24]>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

<OTRS_CURRENT_UserFullname> schrieb:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'de', 'Ticket-Queue geändert zu <OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde in die Queue <OTRS_TICKET_Queue> verschoben.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'de', 'Erinnerungszeit des gesperrten Tickets erreicht: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

die Erinnerungszeit für das gesperrte Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde erreicht.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'de', 'Erinnerungszeit des freigegebenen Tickets erreicht: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

die Erinnerungszeit für das freigegebene Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde erreicht.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'de', 'Ticket-Eskalation! <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] ist eskaliert!

Eskaliert am: <OTRS_TICKET_EscalationDestinationDate>
Eskaliert seit: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'de', 'Ticket-Eskalations-Warnung! <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wird bald eskalieren!

Eskalation um: <OTRS_TICKET_EscalationDestinationDate>
Eskalation in: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'de', 'Ticket-Service aktualisiert zu <OTRS_TICKET_Service>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

der Service des Tickets [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] wurde geändert zu <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'es_MX', 'Se ha creado un ticket: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha creado en la fila <OTRS_TICKET_Queue>.

<OTRS_CUSTOMER_REALNAME> escribió:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'es_MX', 'Seguimiento a ticket desbloqueado: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket desbloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] recibió un seguimiento.

<OTRS_CUSTOMER_REALNAME> escribió:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'es_MX', 'Seguimiento a ticket bloqueado: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket bloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] recibió un seguimiento.

<OTRS_CUSTOMER_REALNAME> escribió:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'es_MX', 'Terminó tiempo de bloqueo: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>]  ha alcanzado su tiempo de espera como bloqueado y ahora se encuentra desbloqueado.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'es_MX', 'Actualización del propietario de ticket a <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el propietario del ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha modificado  a <OTRS_TICKET_OWNER_UserFullname> por <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'es_MX', 'Actualización del responsable de ticket a <OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el agente responsable del ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha modificado a <OTRS_TICKET_RESPONSIBLE_UserFullname> por <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'es_MX', 'Nota de ticket: <OTRS_AGENT_SUBJECT[24]>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

<OTRS_CURRENT_UserFullname> escribió:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'es_MX', 'La fila del ticket ha cambiado a <OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] ha cambiado de fila a <OTRS_TICKET_Queue>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'es_MX', 'Recordatorio pendiente en ticket bloqueado se ha alcanzado: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el tiempo del recordatorio pendiente para el ticket bloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha alcanzado.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'es_MX', 'Recordatorio pendiente en ticket desbloqueado se ha alcanzado: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el tiempo del recordatorio pendiente para el ticket desbloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha alcanzado.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'es_MX', '¡Escalación de ticket! <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha escalado!

Escaló: <OTRS_TICKET_EscalationDestinationDate>
Escalado desde: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'es_MX', 'Aviso de escalación de ticket! <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se encuentra proximo a escalar!

Escalará: <OTRS_TICKET_EscalationDestinationDate>
Escalará en: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'es_MX', 'El servicio del ticket ha cambiado a <OTRS_TICKET_Service>: <OTRS_TICKET_Title>', 'Hola <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

el servicio del ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] se ha cambiado a <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'zh_CN', '票据编制 工单已创建：<OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据工单 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已在等待队列 已在队列<OTRS_TICKET_Queue> 中被编制完成。中被创建完成

<OTRS_CUSTOMER_REALNAME> 写道：
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'zh_CN', '解锁票据的后续作业解锁工单的后续： <OTRS_CUSTOMER_SUBJECT[24]>', '您好<OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

解锁票据解锁工单[<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已获得一项后续作业。

<OTRS_CUSTOMER_REALNAME> 写道:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'zh_CN', '加锁票据的后续作业 锁定工单后续：<OTRS_CUSTOMER_SUBJECT[24]>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

加锁票据锁定工单 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已获得一项后续作业。

<OTRS_CUSTOMER_REALNAME> 写道：
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'zh_CN', '票据加锁超时工单锁定超时：<OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据工单 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已达到其锁定时限，现在解锁。

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'zh_CN', '票据的拥有人升级为工单所有者更新为 <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据的所有人工单的所有者 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已被该信为 <OTRS_TICKET_OWNER_UserFullname> 的 <OTRS_CURRENT_UserFullname>。

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'zh_CN', '票据的负责人 工单负责人更新为<OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

工单的负责人 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已被升级为 已被更新为 <OTRS_TICKET_RESPONSIBLE_UserFullname> 的 <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'zh_CN', '票据备注工单备注：<OTRS_AGENT_SUBJECT[24]>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

<OTRS_CURRENT_UserFullname> 写道：
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'zh_CN', '票据序列已升级为工单队列更新为<OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据工单 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已被升级为序列已被更新为队列 <OTRS_TICKET_Queue>。

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'zh_CN', '已达到锁定票据即将到期的提醒时间已到达锁定工单挂起提醒时间：<OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

锁定票据即将到期的提醒时间锁定工单挂起提醒时间 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已到达。

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'zh_CN', '未锁定票据即将到期的提醒时间已到已到未锁定工单的挂起提醒时间：<OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

未锁定票据即将到期的提醒时间未锁定工单的挂起提醒时间 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已到已到达。

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'zh_CN', '票据升级！工单升级！<OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据工单 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已被升级！

升级地点升级开始时间：<OTRS_TICKET_EscalationDestinationDate>
升级开始时间升级在：<OTRS_TICKET_EscalationDestinationIn>内

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'zh_CN', '工单升级警告Ticket Escalation Warning! <OTRS_TICKET_Title>', '您好  <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据工单 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 将升级！

升级地点升级开始时间：<OTRS_TICKET_EscalationDestinationDate>
升级开始时间升级在：<OTRS_TICKET_EscalationDestinationIn>内

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'zh_CN', '票据服务升级为工单服务更新为<OTRS_TICKET_Service>: <OTRS_TICKET_Title>', '您好 <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

票据服务工单服务 [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] 已被升级为已被更新为 <OTRS_TICKET_Service>。

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'pt_BR', 'Ticket criado: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi criado na fila <OTRS_TICKET_Queue>.

<OTRS_CUSTOMER_REALNAME> escreveu:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'pt_BR', 'Acompanhamento do ticket desbloqueado: <OTRS_CUSTOMER_SUBJECT[24]>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket desbloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] recebeu uma resposta.

<OTRS_CUSTOMER_REALNAME> escreveu:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'pt_BR', 'Acompanhamento do ticket bloqueado: <OTRS_CUSTOMER_SUBJECT[24]>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket bloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] recebeu uma resposta.

<OTRS_CUSTOMER_REALNAME> escreveu:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'pt_BR', 'Tempo limite de bloqueio do ticket: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] atingiu o seu período de tempo limite de bloqueio e agora está desbloqueado.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'pt_BR', 'Atualização de proprietário de ticket para <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o proprietário do ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi atualizado para <OTRS_TICKET_OWNER_UserFullname> por <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'pt_BR', 'Atualização de responsável de ticket para <OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o agente responsável do ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi atualizado para <OTRS_TICKET_RESPONSIBLE_UserFullname> por <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'pt_BR', 'Observação sobre o ticket: <OTRS_AGENT_SUBJECT[24]>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

<OTRS_CURRENT_UserFullname> escreveu:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'pt_BR', 'Atualização da fila do ticket para <OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi atualizado na fila <OTRS_TICKET_Queue>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'pt_BR', 'Tempo de Lembrete de Pendência do Ticket Bloqueado Atingido: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o tempo de lembrete pendente do ticket bloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi atingido.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'pt_BR', 'Tempo de Lembrete Pendente do Ticket Desbloqueado Atingido: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o tempo de lembrete pendente do ticket desbloqueado [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi atingido.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'pt_BR', 'Escalonamento do ticket! <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi escalonado!

Escalonado em: <OTRS_TICKET_EscalationDestinationDate>
Escalonado desde: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'pt_BR', 'Aviso de escalonamento do ticket! <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] será escalonado!

Escalonamento em: <OTRS_TICKET_EscalationDestinationDate>
Escalonamento em: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'pt_BR', 'Atualização do serviço do ticket para <OTRS_TICKET_Service>: <OTRS_TICKET_Title>', 'Oi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

o serviço do ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] foi atualizado para <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'hu', 'Jegy létrehozva: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy létrejött a következő várólistában: <OTRS_TICKET_Queue>.

<OTRS_CUSTOMER_REALNAME> ezt írta:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'hu', 'Feloldott jegy követése: <OTRS_CUSTOMER_SUBJECT[24]>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A feloldott [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy egy követő üzenetet kapott.

<OTRS_CUSTOMER_REALNAME> ezt írta:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'hu', 'Zárolt jegy követése: <OTRS_CUSTOMER_SUBJECT[24]>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A zárolt [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy egy követő üzenetet kapott.

<OTRS_CUSTOMER_REALNAME> ezt írta:
<OTRS_CUSTOMER_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'hu', 'Jegyzár időkorlát: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy elérte a zárolás időkorlátjának időtartamát, és most feloldásra került.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'hu', 'Jegytulajdonos frissítés <OTRS_OWNER_UserLastname> <OTRS_OWNER_UserFirstname> ügyintézőre: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy tulajdonosát <OTRS_CURRENT_UserLastname> <OTRS_CURRENT_UserFirstname> frissítette <OTRS_OWNER_UserLastname> <OTRS_OWNER_UserFirstname> ügyintézőre.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'hu', 'Jegyfelelős frissítés <OTRS_RESPONSIBLE_UserLastname> <OTRS_RESPONSIBLE_UserFirstname> ügyintézőre: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy felelős ügyintézőjét <OTRS_CURRENT_UserLastname> <OTRS_CURRENT_UserFirstname> frissítette <OTRS_RESPONSIBLE_UserLastname> <OTRS_RESPONSIBLE_UserFirstname> ügyintézőre.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'hu', 'Új jegyzet: <OTRS_AGENT_SUBJECT[24]>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

<OTRS_CURRENT_UserLastname> <OTRS_CURRENT_UserFirstname> ezt írta:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'hu', 'Jegy várólista frissítés <OTRS_TICKET_Queue> várólistára: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegyet áthelyezték a következő várólistába: <OTRS_TICKET_Queue>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'hu', 'Zárolt jegy „emlékeztető függőben” ideje elérve: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A zárolt [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy elérte az „emlékeztető függőben” idejét.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'hu', 'Feloldott jegy „emlékeztető függőben” ideje elérve: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A feloldott [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy elérte az „emlékeztető függőben” idejét.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'hu', 'Jegyeszkaláció! <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy eszkalálódott!

Eszkaláció időpontja: <OTRS_TICKET_EscalationDestinationDate>
Eszkaláció óta eltelt idő: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'hu', 'Jegyeszkaláció figyelmeztetés! <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy eszkalálódni fog!

Eszkaláció időpontja: <OTRS_TICKET_EscalationDestinationDate>
Eszkalációig fennmaradó idő: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'hu', 'Jegyszolgáltatás frissítve <OTRS_TICKET_Service> szolgáltatásra: <OTRS_TICKET_Title>', 'Kedves <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>!

A(z) [<OTRS_CONFIG_Ticket::Hook><OTRS_TICKET_TicketNumber>] jegy szolgáltatása frissítve lett a következőre: <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table dynamic_field
-- ----------------------------------------------------------
INSERT INTO dynamic_field (internal_field, name, label, field_order, field_type, object_type, config, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 'ProcessManagementProcessID', 'Process', 1, 'ProcessID', 'Ticket', '---
DefaultValue: ''''
', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table dynamic_field
-- ----------------------------------------------------------
INSERT INTO dynamic_field (internal_field, name, label, field_order, field_type, object_type, config, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 'ProcessManagementActivityID', 'Activity', 1, 'ActivityID', 'Ticket', '---
DefaultValue: ''''
', 1, 1, current_timestamp, 1, current_timestamp);
SET standard_conforming_strings TO ON;
-- ----------------------------------------------------------
--  driver: postgresql
-- ----------------------------------------------------------
SET standard_conforming_strings TO ON;
ALTER TABLE acl ADD CONSTRAINT FK_acl_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE acl ADD CONSTRAINT FK_acl_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE acl ADD CONSTRAINT FK_acl_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE valid ADD CONSTRAINT FK_valid_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE valid ADD CONSTRAINT FK_valid_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE users ADD CONSTRAINT FK_users_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE users ADD CONSTRAINT FK_users_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE users ADD CONSTRAINT FK_users_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE user_preferences ADD CONSTRAINT FK_user_preferences_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE groups ADD CONSTRAINT FK_groups_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE groups ADD CONSTRAINT FK_groups_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE groups ADD CONSTRAINT FK_groups_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE group_user ADD CONSTRAINT FK_group_user_group_id_id FOREIGN KEY (group_id) REFERENCES groups (id);
ALTER TABLE group_user ADD CONSTRAINT FK_group_user_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE group_user ADD CONSTRAINT FK_group_user_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE group_user ADD CONSTRAINT FK_group_user_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE group_role ADD CONSTRAINT FK_group_role_group_id_id FOREIGN KEY (group_id) REFERENCES groups (id);
ALTER TABLE group_role ADD CONSTRAINT FK_group_role_role_id_id FOREIGN KEY (role_id) REFERENCES roles (id);
ALTER TABLE group_role ADD CONSTRAINT FK_group_role_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE group_role ADD CONSTRAINT FK_group_role_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE group_customer_user ADD CONSTRAINT FK_group_customer_user_group_id_id FOREIGN KEY (group_id) REFERENCES groups (id);
ALTER TABLE group_customer_user ADD CONSTRAINT FK_group_customer_user_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE group_customer_user ADD CONSTRAINT FK_group_customer_user_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE roles ADD CONSTRAINT FK_roles_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE roles ADD CONSTRAINT FK_roles_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE roles ADD CONSTRAINT FK_roles_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE role_user ADD CONSTRAINT FK_role_user_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE role_user ADD CONSTRAINT FK_role_user_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE role_user ADD CONSTRAINT FK_role_user_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE personal_queues ADD CONSTRAINT FK_personal_queues_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE personal_queues ADD CONSTRAINT FK_personal_queues_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE personal_services ADD CONSTRAINT FK_personal_services_service_id_id FOREIGN KEY (service_id) REFERENCES service (id);
ALTER TABLE personal_services ADD CONSTRAINT FK_personal_services_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE salutation ADD CONSTRAINT FK_salutation_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE salutation ADD CONSTRAINT FK_salutation_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE salutation ADD CONSTRAINT FK_salutation_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE signature ADD CONSTRAINT FK_signature_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE signature ADD CONSTRAINT FK_signature_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE signature ADD CONSTRAINT FK_signature_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE system_address ADD CONSTRAINT FK_system_address_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE system_address ADD CONSTRAINT FK_system_address_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE system_address ADD CONSTRAINT FK_system_address_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE system_maintenance ADD CONSTRAINT FK_system_maintenance_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE system_maintenance ADD CONSTRAINT FK_system_maintenance_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE system_maintenance ADD CONSTRAINT FK_system_maintenance_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE follow_up_possible ADD CONSTRAINT FK_follow_up_possible_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE follow_up_possible ADD CONSTRAINT FK_follow_up_possible_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE follow_up_possible ADD CONSTRAINT FK_follow_up_possible_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_follow_up_id_id FOREIGN KEY (follow_up_id) REFERENCES follow_up_possible (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_group_id_id FOREIGN KEY (group_id) REFERENCES groups (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_salutation_id_id FOREIGN KEY (salutation_id) REFERENCES salutation (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_signature_id_id FOREIGN KEY (signature_id) REFERENCES signature (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_system_address_id_id FOREIGN KEY (system_address_id) REFERENCES system_address (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE queue ADD CONSTRAINT FK_queue_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE queue_preferences ADD CONSTRAINT FK_queue_preferences_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE ticket_priority ADD CONSTRAINT FK_ticket_priority_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_priority ADD CONSTRAINT FK_ticket_priority_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_type ADD CONSTRAINT FK_ticket_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_type ADD CONSTRAINT FK_ticket_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_type ADD CONSTRAINT FK_ticket_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE ticket_lock_type ADD CONSTRAINT FK_ticket_lock_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_lock_type ADD CONSTRAINT FK_ticket_lock_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_lock_type ADD CONSTRAINT FK_ticket_lock_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE ticket_state ADD CONSTRAINT FK_ticket_state_type_id_id FOREIGN KEY (type_id) REFERENCES ticket_state_type (id);
ALTER TABLE ticket_state ADD CONSTRAINT FK_ticket_state_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_state ADD CONSTRAINT FK_ticket_state_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_state ADD CONSTRAINT FK_ticket_state_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE ticket_state_type ADD CONSTRAINT FK_ticket_state_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_state_type ADD CONSTRAINT FK_ticket_state_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_service_id_id FOREIGN KEY (service_id) REFERENCES service (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_sla_id_id FOREIGN KEY (sla_id) REFERENCES sla (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_ticket_lock_id_id FOREIGN KEY (ticket_lock_id) REFERENCES ticket_lock_type (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_ticket_priority_id_id FOREIGN KEY (ticket_priority_id) REFERENCES ticket_priority (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_ticket_state_id_id FOREIGN KEY (ticket_state_id) REFERENCES ticket_state (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_type_id_id FOREIGN KEY (type_id) REFERENCES ticket_type (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE ticket ADD CONSTRAINT FK_ticket_responsible_user_id_id FOREIGN KEY (responsible_user_id) REFERENCES users (id);
ALTER TABLE ticket_flag ADD CONSTRAINT FK_ticket_flag_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE ticket_flag ADD CONSTRAINT FK_ticket_flag_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_article_id_id FOREIGN KEY (article_id) REFERENCES article (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_history_type_id_id FOREIGN KEY (history_type_id) REFERENCES ticket_history_type (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_priority_id_id FOREIGN KEY (priority_id) REFERENCES ticket_priority (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_state_id_id FOREIGN KEY (state_id) REFERENCES ticket_state (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_type_id_id FOREIGN KEY (type_id) REFERENCES ticket_type (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_owner_id_id FOREIGN KEY (owner_id) REFERENCES users (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_history ADD CONSTRAINT FK_ticket_history_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_history_type ADD CONSTRAINT FK_ticket_history_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_history_type ADD CONSTRAINT FK_ticket_history_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_history_type ADD CONSTRAINT FK_ticket_history_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE ticket_watcher ADD CONSTRAINT FK_ticket_watcher_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE ticket_watcher ADD CONSTRAINT FK_ticket_watcher_user_id_id FOREIGN KEY (user_id) REFERENCES users (id);
ALTER TABLE ticket_watcher ADD CONSTRAINT FK_ticket_watcher_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE ticket_watcher ADD CONSTRAINT FK_ticket_watcher_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE ticket_index ADD CONSTRAINT FK_ticket_index_group_id_id FOREIGN KEY (group_id) REFERENCES groups (id);
ALTER TABLE ticket_index ADD CONSTRAINT FK_ticket_index_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE ticket_index ADD CONSTRAINT FK_ticket_index_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE ticket_lock_index ADD CONSTRAINT FK_ticket_lock_index_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE article_type ADD CONSTRAINT FK_article_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE article_type ADD CONSTRAINT FK_article_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE article_type ADD CONSTRAINT FK_article_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE article_sender_type ADD CONSTRAINT FK_article_sender_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE article_sender_type ADD CONSTRAINT FK_article_sender_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE article_sender_type ADD CONSTRAINT FK_article_sender_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE article_flag ADD CONSTRAINT FK_article_flag_article_id_id FOREIGN KEY (article_id) REFERENCES article (id);
ALTER TABLE article_flag ADD CONSTRAINT FK_article_flag_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE article ADD CONSTRAINT FK_article_article_sender_type_id_id FOREIGN KEY (article_sender_type_id) REFERENCES article_sender_type (id);
ALTER TABLE article ADD CONSTRAINT FK_article_article_type_id_id FOREIGN KEY (article_type_id) REFERENCES article_type (id);
ALTER TABLE article ADD CONSTRAINT FK_article_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE article ADD CONSTRAINT FK_article_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE article ADD CONSTRAINT FK_article_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE article ADD CONSTRAINT FK_article_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE article_search ADD CONSTRAINT FK_article_search_article_sender_type_id_id FOREIGN KEY (article_sender_type_id) REFERENCES article_sender_type (id);
ALTER TABLE article_search ADD CONSTRAINT FK_article_search_article_type_id_id FOREIGN KEY (article_type_id) REFERENCES article_type (id);
ALTER TABLE article_search ADD CONSTRAINT FK_article_search_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE article_plain ADD CONSTRAINT FK_article_plain_article_id_id FOREIGN KEY (article_id) REFERENCES article (id);
ALTER TABLE article_plain ADD CONSTRAINT FK_article_plain_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE article_plain ADD CONSTRAINT FK_article_plain_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE article_attachment ADD CONSTRAINT FK_article_attachment_article_id_id FOREIGN KEY (article_id) REFERENCES article (id);
ALTER TABLE article_attachment ADD CONSTRAINT FK_article_attachment_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE article_attachment ADD CONSTRAINT FK_article_attachment_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE time_accounting ADD CONSTRAINT FK_time_accounting_article_id_id FOREIGN KEY (article_id) REFERENCES article (id);
ALTER TABLE time_accounting ADD CONSTRAINT FK_time_accounting_ticket_id_id FOREIGN KEY (ticket_id) REFERENCES ticket (id);
ALTER TABLE time_accounting ADD CONSTRAINT FK_time_accounting_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE time_accounting ADD CONSTRAINT FK_time_accounting_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE standard_template ADD CONSTRAINT FK_standard_template_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE standard_template ADD CONSTRAINT FK_standard_template_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE standard_template ADD CONSTRAINT FK_standard_template_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE queue_standard_template ADD CONSTRAINT FK_queue_standard_template_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE queue_standard_template ADD CONSTRAINT FK_queue_standard_template_standard_template_id_id FOREIGN KEY (standard_template_id) REFERENCES standard_template (id);
ALTER TABLE queue_standard_template ADD CONSTRAINT FK_queue_standard_template_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE queue_standard_template ADD CONSTRAINT FK_queue_standard_template_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE standard_attachment ADD CONSTRAINT FK_standard_attachment_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE standard_attachment ADD CONSTRAINT FK_standard_attachment_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE standard_attachment ADD CONSTRAINT FK_standard_attachment_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE standard_template_attachment ADD CONSTRAINT FK_standard_template_attachment_standard_attachment_id_id FOREIGN KEY (standard_attachment_id) REFERENCES standard_attachment (id);
ALTER TABLE standard_template_attachment ADD CONSTRAINT FK_standard_template_attachment_standard_template_id_id FOREIGN KEY (standard_template_id) REFERENCES standard_template (id);
ALTER TABLE standard_template_attachment ADD CONSTRAINT FK_standard_template_attachment_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE standard_template_attachment ADD CONSTRAINT FK_standard_template_attachment_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE auto_response_type ADD CONSTRAINT FK_auto_response_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE auto_response_type ADD CONSTRAINT FK_auto_response_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE auto_response_type ADD CONSTRAINT FK_auto_response_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE auto_response ADD CONSTRAINT FK_auto_response_type_id_id FOREIGN KEY (type_id) REFERENCES auto_response_type (id);
ALTER TABLE auto_response ADD CONSTRAINT FK_auto_response_system_address_id_id FOREIGN KEY (system_address_id) REFERENCES system_address (id);
ALTER TABLE auto_response ADD CONSTRAINT FK_auto_response_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE auto_response ADD CONSTRAINT FK_auto_response_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE auto_response ADD CONSTRAINT FK_auto_response_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE queue_auto_response ADD CONSTRAINT FK_queue_auto_response_auto_response_id_id FOREIGN KEY (auto_response_id) REFERENCES auto_response (id);
ALTER TABLE queue_auto_response ADD CONSTRAINT FK_queue_auto_response_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
ALTER TABLE queue_auto_response ADD CONSTRAINT FK_queue_auto_response_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE queue_auto_response ADD CONSTRAINT FK_queue_auto_response_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE service ADD CONSTRAINT FK_service_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE service ADD CONSTRAINT FK_service_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE service_preferences ADD CONSTRAINT FK_service_preferences_service_id_id FOREIGN KEY (service_id) REFERENCES service (id);
ALTER TABLE service_customer_user ADD CONSTRAINT FK_service_customer_user_service_id_id FOREIGN KEY (service_id) REFERENCES service (id);
ALTER TABLE service_customer_user ADD CONSTRAINT FK_service_customer_user_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE sla ADD CONSTRAINT FK_sla_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE sla ADD CONSTRAINT FK_sla_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE sla_preferences ADD CONSTRAINT FK_sla_preferences_sla_id_id FOREIGN KEY (sla_id) REFERENCES sla (id);
ALTER TABLE service_sla ADD CONSTRAINT FK_service_sla_service_id_id FOREIGN KEY (service_id) REFERENCES service (id);
ALTER TABLE service_sla ADD CONSTRAINT FK_service_sla_sla_id_id FOREIGN KEY (sla_id) REFERENCES sla (id);
ALTER TABLE customer_user ADD CONSTRAINT FK_customer_user_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE customer_user ADD CONSTRAINT FK_customer_user_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE customer_user ADD CONSTRAINT FK_customer_user_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE mail_account ADD CONSTRAINT FK_mail_account_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE mail_account ADD CONSTRAINT FK_mail_account_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE mail_account ADD CONSTRAINT FK_mail_account_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE notification_event ADD CONSTRAINT FK_notification_event_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE notification_event ADD CONSTRAINT FK_notification_event_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE notification_event ADD CONSTRAINT FK_notification_event_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE notification_event_message ADD CONSTRAINT FK_notification_event_message_notification_id_id FOREIGN KEY (notification_id) REFERENCES notification_event (id);
ALTER TABLE notification_event_item ADD CONSTRAINT FK_notification_event_item_notification_id_id FOREIGN KEY (notification_id) REFERENCES notification_event (id);
ALTER TABLE link_type ADD CONSTRAINT FK_link_type_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE link_type ADD CONSTRAINT FK_link_type_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE link_type ADD CONSTRAINT FK_link_type_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE link_state ADD CONSTRAINT FK_link_state_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE link_state ADD CONSTRAINT FK_link_state_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE link_state ADD CONSTRAINT FK_link_state_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE link_relation ADD CONSTRAINT FK_link_relation_source_object_id_id FOREIGN KEY (source_object_id) REFERENCES link_object (id);
ALTER TABLE link_relation ADD CONSTRAINT FK_link_relation_target_object_id_id FOREIGN KEY (target_object_id) REFERENCES link_object (id);
ALTER TABLE link_relation ADD CONSTRAINT FK_link_relation_state_id_id FOREIGN KEY (state_id) REFERENCES link_state (id);
ALTER TABLE link_relation ADD CONSTRAINT FK_link_relation_type_id_id FOREIGN KEY (type_id) REFERENCES link_type (id);
ALTER TABLE link_relation ADD CONSTRAINT FK_link_relation_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE system_data ADD CONSTRAINT FK_system_data_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE system_data ADD CONSTRAINT FK_system_data_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE virtual_fs_preferences ADD CONSTRAINT FK_virtual_fs_preferences_virtual_fs_id_id FOREIGN KEY (virtual_fs_id) REFERENCES virtual_fs (id);
ALTER TABLE package_repository ADD CONSTRAINT FK_package_repository_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE package_repository ADD CONSTRAINT FK_package_repository_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE gi_webservice_config ADD CONSTRAINT FK_gi_webservice_config_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE gi_webservice_config ADD CONSTRAINT FK_gi_webservice_config_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE gi_webservice_config ADD CONSTRAINT FK_gi_webservice_config_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE gi_webservice_config_history ADD CONSTRAINT FK_gi_webservice_config_history_config_id_id FOREIGN KEY (config_id) REFERENCES gi_webservice_config (id);
ALTER TABLE gi_webservice_config_history ADD CONSTRAINT FK_gi_webservice_config_history_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE gi_webservice_config_history ADD CONSTRAINT FK_gi_webservice_config_history_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE gi_debugger_entry ADD CONSTRAINT FK_gi_debugger_entry_webservice_id_id FOREIGN KEY (webservice_id) REFERENCES gi_webservice_config (id);
ALTER TABLE gi_debugger_entry_content ADD CONSTRAINT FK_gi_debugger_entry_content_gi_debugger_entry_id_id FOREIGN KEY (gi_debugger_entry_id) REFERENCES gi_debugger_entry (id);
ALTER TABLE gi_object_lock_state ADD CONSTRAINT FK_gi_object_lock_state_webservice_id_id FOREIGN KEY (webservice_id) REFERENCES gi_webservice_config (id);
ALTER TABLE smime_signer_cert_relations ADD CONSTRAINT FK_smime_signer_cert_relations_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE smime_signer_cert_relations ADD CONSTRAINT FK_smime_signer_cert_relations_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE dynamic_field_value ADD CONSTRAINT FK_dynamic_field_value_field_id_id FOREIGN KEY (field_id) REFERENCES dynamic_field (id);
ALTER TABLE dynamic_field ADD CONSTRAINT FK_dynamic_field_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE dynamic_field ADD CONSTRAINT FK_dynamic_field_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE dynamic_field ADD CONSTRAINT FK_dynamic_field_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
ALTER TABLE pm_process ADD CONSTRAINT FK_pm_process_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE pm_process ADD CONSTRAINT FK_pm_process_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE pm_activity ADD CONSTRAINT FK_pm_activity_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE pm_activity ADD CONSTRAINT FK_pm_activity_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE pm_activity_dialog ADD CONSTRAINT FK_pm_activity_dialog_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE pm_activity_dialog ADD CONSTRAINT FK_pm_activity_dialog_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE pm_transition ADD CONSTRAINT FK_pm_transition_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE pm_transition ADD CONSTRAINT FK_pm_transition_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE pm_transition_action ADD CONSTRAINT FK_pm_transition_action_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE pm_transition_action ADD CONSTRAINT FK_pm_transition_action_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE cloud_service_config ADD CONSTRAINT FK_cloud_service_config_create_by_id FOREIGN KEY (create_by) REFERENCES users (id);
ALTER TABLE cloud_service_config ADD CONSTRAINT FK_cloud_service_config_change_by_id FOREIGN KEY (change_by) REFERENCES users (id);
ALTER TABLE cloud_service_config ADD CONSTRAINT FK_cloud_service_config_valid_id_id FOREIGN KEY (valid_id) REFERENCES valid (id);
